Terms and Conditions

Terms and Conditions

Your contract of carriage (Contract) with RegionAir is subject to our General Conditions of Carriage for Passengers & Baggage from time to time in force and related rules, regulations and/or policies pertaining to specific subjects (Regulations)

RESERVATIONS

All bookings for RegionAir flights must be made directly with RegionAir.

ADVANCE PASSENGER INFORMATION

Any passenger information (Passport or EU/EEA issued National Identity Card data) we hold about you and your travel arrangements may be disclosed to the government authorities of countries in your itinerary. This information is known as "Advance Passenger Information".

TRAVEL DOCUMENTATION

It is each passenger's personal responsibility to ensure that he or she has valid travel documentation which meets the requirements of RegionAir, immigration and other authorities at every destination. In order to be compliant please note:

A valid travel document is required by all passengers travelling on RegionAir flights (including infants)
If a visa is applicable any children/infants must be travelling with the adult named on a visa vignette
In order to ensure compliance, passengers should carry a valid passport (and visa if applicable) or EU/EEA government issued national identification card on all journeys. Any fines, penalties, payments or expenditures incurred as a result of breach of these requirements shall be paid by or charged to you.

RegionAir does NOT accept driver licences, residence cards, family books, seaman books, military ID cards etc. Expired or damaged forms of photo-id will not be accepted on any flight.

Details of all passengers’ travel documents (including those of children and infants) must be entered during the online check-in process. All passengers must present their valid travel document along with their boarding pass at airport security and at the boarding gate for all flights.

THE ONLY FORMS OF TRAVEL DOCUMENTS ACCEPTED ON REGIONAIR FLIGHTS ARE:

A valid passport – (see below - */and ** below)
A valid National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries issue National Identity Cards acceptable for carriage on RegionAir flights: Austria, Belgium, Bulgaria, Finland, France, Germany, Gibraltar, Greece, Cyprus, Czech Republic, Estonia, Hungary, Italy, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom)
A valid German Government issued Kinderausweis travel document
A valid Italian Certificato Di Nascita which has been endorsed as "VALIDO PER L'ESPATRIO" valid for travel. It is the passenger's personal responsibility to ensure that this document meets the requirements of immigration and other governmental authorities at the destination airport - see ** below.
A valid Italian AT/BT card (Italian domestic flights only).
A valid UN Refugee Convention Travel Document – (issued in accordance with Article 28(1) of the 1951 UN Convention, by a Government in place of a valid passport.)
A valid Convention Travel Document – (issued in accordance with Article 27 of the 1954 UN Convention for Stateless Persons, by a contracting state in place of a valid passport)
A valid Collective Passport issued by an EU/EEA country
* It is acceptable for children under 16 to travel on the valid passport of the parent with whom they are travelling, if they are included on that passport

** When a child is listed on the valid passport of the parent with whom they are travelling the accompanying adult’s travel document details must be duplicated in the child’s document details section during the online check-in process.

REGIONAIR RESERVES THE RIGHT TO CANCEL YOUR RESERVATION WITHOUT REFUND AND TO DENY YOU BOARDING IF YOU DO NOT COMPLY WITH THE ABOVE TRAVEL REQUIREMENTS AND ADVANCE PASSENGER INFORMATION


AIRPORT REQUIREMENTS

Passengers must present their valid travel document and boarding pass at airport security and at the boarding gate.

Irrespective of a passenger’s visa requirements, all non EU/EEA citizens must have their travel documents checked and online boarding pass stamped at the RegionAir Visa/Document Check Desk before going through airport security.

WE RESERVE THE RIGHT TO CANCEL YOUR RESERVATION WITHOUT REFUND AND TO DENY YOU BOARDING IF YOU DO NOT COMPLY WITH THE ABOVE AIRPORT REQUIREMENTS


CABIN BAGGAGE

Strictly one item of cabin baggage per passenger (excluding infants) weighing up to 7 kg with maximum dimensions of 55cm x 40cm x 20cm is permitted. (handbag, briefcase, laptop, shop purchases, camera etc.) must be carried in your 1 permitted piece of cabin baggage.

Extra/oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee.


Cabin baggage must contain no prohibited items.

WE RESERVE THE RIGHT TO CANCEL YOUR RESERVATION AND TO DENY YOU BOARDING IF YOU DO NOT COMPLY WITH THE CABIN BAGGAGE REQUIREMENTS

CHECKED BAGGAGE

Each passenger may only check in ONE bag weighing up to 8 kg.

No pooling or sharing of baggage allowances is permitted, even within a party travelling on the same reservation. Pooling of an individual checked baggage allowance is not permitted even if you have two items of checked baggage (each item must be within its own prepaid weight allowance).

Any passenger exceeding their personal checked baggage allowance will be charged for excess baggage at the rate prevailing on the day of travel. This is currently US$10 per kilo (or local currency equivalent).

There is no checked/hand baggage allowance for infants. However, one fully collapsible pushchair per child may be carried free of charge. Any infant equipment weighing over the 8 kg allowance will be charged for at the applicable excess baggage rate per kilo.

Mobility equipment is carried free of charge.



For health and safety reasons RegionAir does not accept for carriage any individual item exceeding 32 kilos or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth). This weight limit does not apply to mobility equipment.

RegionAir does not accept responsibility for unsuitably packed, perishable, damaged, or fragile baggage or for cosmetic damage to the exterior of baggage (e.g. scratches, stains, soiling, dents etc) resulting from normal wear and tear.

See paragraph below headed 'Prohibited Articles' for items not permitted in the cabin and/or aircraft hold.

BOARDING

You should be at the boarding gate at least 30 minutes prior to scheduled departure. Boarding closes 20 minutes prior to departure. If you arrive later than this at the boarding gate you will not be accepted for travel. For travel on a later flight, you will be required to purchase a new ticket.

Strictly one item of cabin baggage per passenger (excluding infants) weighing up to 7 kg with maximum dimensions of 55cm x 40cm x 20cm is permitted (handbag, briefcase, laptop, shop purchases, camera etc.) must be carried in your 1 permitted piece of cabin baggage.

Extra/oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft

Your valid travel document matching the details on your boarding pass must be produced for inspection at airport security and the boarding gate.

WE RESERVE THE RIGHT TO CANCEL YOUR RESERVATION WITHOUT REFUND AND TO DENY YOU BOARDING IF YOU DO NOT COMPLY WITH THE ABOVE BOARDING REQUIREMENTS

CHILDREN, INFANTS & YOUNG PERSONS

RegionAir does not carry unaccompanied minors (under 16 years). Children under the age of 16 years must always be accompanied by a passenger over 16 years. Escort and special facilities are NOT available.

For regulatory reasons, infants aged between 8 days and 23 months at date of travel cannot travel in their own seat and must sit on an adult's lap.


No baby/car seats are allowed in the cabin of the aircraft. No extra seats may be booked for infants. Infants do not qualify for any baggage allowance. If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.


WE RESERVE THE RIGHT TO CANCEL YOUR RESERVATION WITHOUT REFUND AND TO DENY YOU BOARDING IF YOU DO NOT COMPLY WITH THE ABOVE INFANT, CHILDREN & YOUNG PERSON REQUIREMENTS


REDUCED MOBILITY, BLIND/VISION IMPAIRED, MEDICAL CONDITIONS OR PASSENGERS REQUIRING SPECIAL ASSISTANCE IN THE AIRPORT

For safety reasons RegionAir will carry a maximum of 1 (One) passenger per flight who has either reduced mobility, or is blind/visually impaired travelling with a guide dog or alone or require special assistance at the airport or onboard. Such passengers (including in the case of those who are blind/vision impaired if travelling with a sighted adult companion) should reserve the special assistance during the booking process.


We will make all reasonable efforts to facilitate passengers who do not pre-advise their requirements in advance.

Reduced mobility passengers who have pre-advised their condition should arrive at the boarding gate at least 30 minutes prior to the flight departure. They will be boarded, with travelling companions, after general boarding has been completed and seats will be reserved onboard.

Electric Wheelchairs can only be accepted if the battery is dry/gel cell and the dimensions of the wheelchair when collapsed do not exceed 81cms (height), 119cms (width) and 119cms (depth). The passenger must advise us how the battery power is isolated and ensure that exposed terminals will be protected from short circuiting.

RegionAir, for safety reasons does not permit passengers to bring their own oxygen on board. If oxygen is required for use during the flight it must be reserved at the latest 7 days prior to travel or directly with RegionAir preferably on the same day of booking for a fee of US$100 (or local currency equivalent). Safety regulations limit oxygen requests to one per flight. Passengers requiring oxygen must carry a letter from their doctor written in English confirming that they are fit to travel; that they do not require a continuous supply of oxygen for more than 120 minutes at 4 litres per minute (high flow) or 240 minutes at 2 litres per minute (low flow) and that the oxygen we provide is suitable for the passenger. Passengers will not be accepted for travel without this letter.


Passengers wishing to be accompanied by an assistance animal onboard should preferably pre-advise their special needs requirement at the time of. Please note: failure to pre-advise may result in the service being unavailable on arrival at the airport and you being unable to travel on your booked flight.

If for medical reasons, passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. They will be asked to produce appropriate medical evidence (a doctor's letter will suffice) when they check in or at security. This should be kept with them at all times.



PREGNANCY

For uncomplicated single pregnancies, RegionAir restricts travel beyond the end of the 36th week, and for twins, triplets etc., beyond the end of the 32nd week. Once your pregnancy has entered its 28th week, we ask that you carry with you a letter (in English) from your midwife/doctor confirming that the pregnancy is uncomplicated, the expected date of delivery and that you are in good health and fit to fly.

FLIGHT AND NAME CHANGES

No changes can be made to a reservation once a passenger has checked in for a flight.

Flight dates, times and routes are changeable (subject to seat availability). If booked at an airport or directly with RegionAir the rate of US$50 per one way flight /per person applies. In addition, to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare on the new flight is lower, no refund will be made.




PRIORITY BOARDING

RegionAir operates an unassigned seating policy, so specific seats cannot be pre-booked. For safety reasons emergency exit seats can be occupied only by able-bodied adults.

Passengers with pre-booked special assistance will be boarded after general boarding is completed as seats will be held on board.

FLIGHT CANCELLATIONS AND SCHEDULE CHANGES

If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a travel credit or full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel.

RegionAir does not provide monetary compensation for flights which are delayed or cancelled for reasons beyond RegionAir's control (extraordinary circumstances). You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities.



CONTACT

When necessary, contact will be made with passengers via the e-mail address and occasionally by text message to the mobile number provided at the time of booking regarding any flight schedule change, general correspondence or cancellation of flight itineraries. Evidence of e-mail dispatch will be accepted as evidence of receipt.


Complaints/Claims will be accepted by email and preferably written in English. Passengers are advised to submit copies only, as original documentation will not be retained or returned.

'POINT-TO-POINT' AIRLINE

RegionAir is a 'point-to-point' airline. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by RegionAir or other carriers. Passengers should not book onward flight connections with RegionAir or indeed with any other air or surface carrier.

SMOKING AND BEVERAGES

You may not smoke in any part of any aircraft operated by RegionAir. Failure to adhere to this regulation will result in severe criminal penalties being brought against you as well as disruption costs being claimed by RegionAir against you.

Any passenger who attempts to smoke on a RegionAir flight will be refused carriage with RegionAir in the future.

Passengers are prohibited from consuming their own alcohol on board.

In the interest of safety passengers are prohibited from carrying hot drinks on board.


VAT

No VAT applies on fares or fees relating to international journeys.

 



AIR CARRIER INFORMATION

All flights offered for sale on the RegionAir website are scheduled to be operated by Embraer 120 aircraft operated by Naturelink Aviation (Pty) Ltd.

APPLICABLE LAW AND JURISDICTION

Your contract of carriage with RegionAir, including RegionAir’s Terms and Conditions of Travel and General Conditions of Carriage, shall be governed by South African law. Any dispute arising out of or in connection with this contract shall be subject to the jurisdiction of the Republic of South Africa Courts.

Notice of Contract Terms Incorporated by Reference

Your contract of carriage (Contract) with RegionAir is subject to our General Conditions of Carriage for Passengers & Baggage from time to time in force (click here to review or download) and related rules, regulations and/or policies pertaining to specific subjects (Regulations)
RegionAir's Conditions and Regulations are, by this notice, incorporated by reference into and made part of the Contract.
Our Conditions include, but are not restricted to:
Conditions and limits on our liability for the personal injury or death of a passenger.
Conditions and limits on our liability for the loss or, damage to or delay of goods and baggage, including fragile or perishable goods.
Application of our Conditions and limits of liability to the acts of our agents, servants and representatives, including any person providing either equipment or services to us.
Claims restrictions, including time limits by which passengers must file a claim or bring an action against us.
Rules on reconfirmation of flight timings, check-in deadlines the use and duration of tickets, and our right to refuse carriage.
Your rights and limits to our liability for delay or failure to perform a service, including schedule changes, substitution of alternative air carriers or aircraft and re-routing.
Your obligation to obtain all necessary travel documents such as a passport and visa.
Air Carrier Liability for Passengers and their Baggage

This information notice summarises the liability rules applied by the Montreal Convention 1999.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 Special Drawing Rights ("SDRs") the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.

Passenger delays

In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.

Baggage delays

In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.


Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within 7 days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limitation for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the above information

The basis of the rules described above in the Montreal Convention of 28 May 1999.

Prohibited Articles

Passengers are not permitted to carry the following articles into the security restricted area and the cabin of an aircraft:

Guns, Firearms & Weapons; any object capable, or appearing capable, of discharging a projectile or causing injury, including:

All firearms (pistols, revolvers, rifles, shotguns, etc.) Replica and imitation firearms, Component parts of firearms (excluding telescopic sighting devices & sights), air pistols, rifles and pellet guns. Signal flare pistols, Starter pistols, Toy guns of all types, ball bearing guns, industrial bolt and nail guns, cross bows, catapults, harpoon and spear guns, Animal humane killers, stun or shocking devices, e.g. cattle prods, ballistic conducted energy weapons (laser), lighters shaped like a firearm.

Pointed/edged Weapons & Sharp Objects; pointed or bladed articles capable of causing injury, including:

Axes & hatchets, arrows and darts, crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering), harpoons & spears, ice axes & ice picks, ice skates, lockable or flick knives with blades of any length, knives, including ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon, meat cleavers, machetes, open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge), sabres, swords and swordsticks, scalpels, scissors with blades of any length, ski and walking/hiking poles, throwing stars, tradesman's tools that have the potential to be used as a pointed or edged weapon, e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers, wrenches/spanners, blow torches.

Blunt Instruments: any blunt instrument capable of causing injury, including:

tennis rackets, baseball and softball bats, clubs or batons - rigid or flexible - e.g. billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons, cricket bats, golf clubs, hockey and hurley sticks, lacrosse sticks, kayak and canoe paddles, skateboards, billiard, snooker and pool cues, fishing rods, martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, num-chucks, kubatons, kubasaunts.

Explosives and flammable substances; any explosive or highly combustible substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including:

ammunition, blasting caps, detonators & fuses, explosives and explosive devices, replica or imitation explosive material or devices, mines & other explosive military store, grenades of all types. gas & gas containers, e.g. butane, propane, acetylene, oxygen - in large volume, fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps), non safety matches, smoke generating canisters or cartridges, flammable liquid fuel, e.g. petrol/gasoline, diesel, lighter fluid, alcohol, ethanol, aerosol spray paint, turpentine & paint thinner, alcoholic beverages exceeding 70% by volume (140% proof)

Chemical and Toxic Substances:

any chemical or toxic substances which pose a risk to the health of passengers and crew or the security/ safety of aircraft or property, including: acids and alkalis, e.g. spillable "wet" batteries, corrosive or bleaching substances - e.g. mercury, chlorine, disabling or incapacitating sprays - e.g. mace, pepper spray, tear gas, radioactive material - e.g. medicinal or commercial isotopes, poisons, infectious or biological hazardous material - e.g. infected blood, bacteria and viruses, material capable of spontaneous ignition or combustion, fire extinguishers (excepting as authorised by fire protocols and as aircraft emergency equipment).

The following items shall not be placed in checked baggage:

Explosives, including detonators, fuses, grenades, mines and explosives. Gases: propane, butane. Flammable liquids, including gasoline, methanol, flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares. Oxidizers and organic peroxides, including bleach, car body repair kits. Toxic or infectious substances, including rat poison, infected blood, radioactive material, including medicinal or commercial isotopes. Corrosives, including mercury, vehicle batteries, vehicle fuel system components which have contained fuel.

You must not include in Checked Baggage money, jewellery, precious metals, keys, cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable papers, securities, cigarettes, tobacco or tobacco products or other valuables, business documents, passports and other identification documents or samples.

Note: Any sharp objects in checked-in baggage should be securely wrapped to prevent injury to screeners and handling personnel.

Guns, firearms and weapons (including replica items), paints, Christmas crackers, Energy Saving Light Bulbs, items with internal combustion engines such as chainsaws, model aircraft, lawnmowers, etc., may not be carried in any baggage (whether checked or unchecked).